Mixed messages
All types of communications arrive in a single inbox without clear differentiation.
Ontario clinic pilot — 2026Same inbox.
Same inbox.
Less mental load.
AI-assisted triage for community-based clinics. FlowMD reads incoming messages and suggests routing, urgency, and missing information — so your team stops sorting and starts caring.
Built for Ontario clinics. Designed around OMD-certified EMRs.
Suggestions only — your team always decides.
The challenge
Every day starts with the same challenge
Community clinics receive a constant stream of prescription renewals, referrals, lab reports, portal messages, and administrative forms. Most EMRs are passive repositories — every message has to be read, categorised, and routed before any care decision begins. The cost isn't the volume. It's the constant interruption.
Hidden urgency
Urgent and routine requests look identical at first glance.
Manual sorting
Staff must read and categorise every message before real work begins.
Misaligned effort
Highly trained clinical staff spend valuable time triaging instead of helping patients.
The solution
What if messages arrived pre-sorted?
FlowMD reads each incoming message and adds four pieces of context — before your team opens it.
Suggested role
System indicates whether the message is best handled by physician, nurse, or administrative staff.
Suggested urgency
Messages receive a suggested priority level based on content and clinical context.
Clear reasoning
Each suggestion includes a brief explanation of why it was classified that way.
Staff control
Team members review suggestions and make final routing decisions, with full override capability.
No new tools
No new tools. No new workflow.
FlowMD layers on top of your existing inbox. Your team sees the same messages they see today — with a small panel of suggestions next to each one.
| Today | With FlowMD |
|---|---|
| Single inbox with mixed content | Same inbox, enhanced with suggestions |
| No visible urgency indicators | Suggested role and urgency level |
| Manual triage required | Brief explanation for each suggestion |
| Staff determines routing independently | Staff reviews and decides final action |
Integration
No new workflow to learn
FlowMD connects to your existing channels. Your team's day doesn't change — it just starts with more context.
1. Message arrives
Communications continue to arrive through your existing channels without disruption.
2. Review suggestion
Staff see suggested routing and urgency alongside the message content.
3. One-click decision
Accept the suggestion, or override with your own judgment. One click either way.
4. Audit trail
Clear documentation of every decision, for quality assurance and ongoing learning.
Deployment
Built around clinical safety. Rolled out in phases.
01
Proof of value
Phase 1 — Proof of value
We test FlowMD's accuracy against representative inbound data from your clinic. No live workflow changes.
Clinic lead + FlowMD team
02
Controlled pilot
Phase 2 — Controlled pilot
FlowMD runs alongside your current process. Every suggestion requires human confirmation. We measure accuracy and time saved.
Triage staff, with weekly check-ins
03
Integration
Phase 3 — Workflow integration
FlowMD integrates with your OMD-certified EMR. The team uses it daily, with full override and audit visibility.
Whole clinic
The goal is workflow optimisation, not diagnostic automation. We move to the next phase only when your team is ready.
Measurement
If we can't measure it, we don't claim it.
Triage accuracy
How often FlowMD's suggestion matches what your team would have chosen. Preliminary experiments: 90–95%.
Human agreement rate
How often staff accept a suggestion without override. The gap is where we improve.
Inbox processing time
Average minutes from message arrival to routed action, measured before and after FlowMD.
Staff satisfaction
Surveyed at baseline, mid-pilot, and end. Both clinical and administrative staff.
Estimated impact: ~1 minute saved per inbound message, ~12.5 hours per week for a clinic of five physicians. To be validated in your pilot.
Privacy & security
Built for PHIPA. Designed for clinical control.
PHIPA-aligned by design
FlowMD is built to operate within Ontario's Personal Health Information Protection Act (PHIPA) framework. Data handling, retention, and access logging follow PHIPA principles. Hosting on Canadian infrastructure with no cross-border data transfer in default configuration.
Clinician-in-the-loop, always
FlowMD never sends, replies, files, or routes on its own. Every action requires a human decision. The system is assistive — it does not practise medicine, does not make diagnostic determinations, and does not replace clinical judgment.
Full audit trail
Every suggestion FlowMD makes, every override, and every accepted decision is logged. Your clinic owns the data. You can export, review, and delete at any time.
FlowMD is designed to integrate with OMD-certified EMRs. Certification work is in progress; we'll publish status as it advances.
Is it right for you?
Designed for community-based clinics
FlowMD is built for the daily reality of family medicine and community practice in Ontario. If any of these sound like your clinic, the pilot is for you.
- 3 to 15 physicians, mixed with nursing and administrative staff
- Shared inbox handling 100+ messages per day across renewals, referrals, labs, and portal communications
- Currently using an OMD-certified EMR (OSCAR, Accuro, Telus PS Suite, or similar)
- Looking to reduce administrative burden without changing core workflows
- Willing to spend 30 minutes a week reviewing measurement results during the pilot
Not a great fit for: hospitals, specialist clinics with highly bespoke triage rules, or practices that prefer to defer all messages to a single nurse triage role today.
FAQ
Questions clinic managers ask us
Will FlowMD make decisions on its own?
No. FlowMD only suggests. Every routing decision, urgency assignment, and action is made by your staff. There is no auto-routing, no auto-reply, no auto-anything.
Does FlowMD replace our nurse triage?
No. It removes the part of triage that's pure sorting — so the nurse triage that requires clinical judgment gets your team's full attention.
What EMRs does FlowMD work with?
We're designed for OMD-certified EMRs. Initial integrations target OSCAR, Accuro, and Telus PS Suite. If you use a different OMD-certified EMR, tell us in the pilot application.
Where is patient data stored?
On Canadian infrastructure. PHIPA-aligned. No cross-border transfer in default configuration. We can share the technical architecture document under NDA before you commit.
What if FlowMD gets a suggestion wrong?
Your staff overrides it with one click. Every override is logged and feeds back into accuracy measurement. We expect overrides — that's how the system improves and stays honest.
How long is the pilot?
Phase 1 takes 2–4 weeks. Phase 2 typically runs 8–12 weeks. Phase 3 is ongoing once your team is comfortable.
What does the pilot cost?
The pilot is structured to be low-risk for the clinic. We discuss commercial terms after the initial walkthrough — terms depend on clinic size and pilot scope.
Who at the clinic needs to be involved?
A clinic manager or operations lead, one physician champion, and one person from triage staff. About 30 minutes per week during the pilot.
What happens to our data if we end the pilot?
You can export and delete all FlowMD data at any time. Nothing is retained beyond what your clinic chooses.
Is FlowMD a medical device?
No. FlowMD is an administrative workflow tool. It does not make diagnostic or treatment recommendations. It classifies and routes communications — the clinical decisions stay where they belong.
Pilot programme
Apply for the FlowMD pilot
We're working with a small group of Ontario clinics through 2026. If you're interested in being part of the pilot cohort, tell us a little about your practice and we'll be in touch within two business days.
Canadian infrastructure
Data stays in Canada. PHIPA-aligned from day one.
30 minutes a week
That's all we ask of your team during the pilot.
Exit any time
Export your data and leave whenever you choose. No lock-in.
Application received
Thanks — we received your application. We'll be in touch within two business days.